Avenue Call Agent

Avenue Call Agent is an AI-powered phone agent that answers calls on behalf of your business. It handles customer enquiries when you're unavailable - whether that's after business hours, during busy periods, or when calls overflow.

How It Works

Avenue builds and configures a Call Agent for your business
We provide you with a dedicated phone number
You set up call diversion from your existing landline to the Avenue number
The AI agent answers calls, helps customers, and keeps you informed

Features

SMS Booking Links

The Call Agent can send booking links via SMS directly to your customer's phone. This allows customers to:

Book a service appointment
Request a quote
Complete other actions through the Avenue booking form

Call Summaries

After each call, you receive an email summary including:

What the customer needed
Any callback requests
Urgency level (high/low)
Key details from the conversation

Natural Conversation

The AI agent handles calls professionally and naturally, providing a seamless experience for your customers.

Getting Started

Contact Avenue to set up your Call Agent
Receive your dedicated AI phone number via email
Set up call diversion from your landline

Support

Contact Avenue support at info@avenue2.au if you need help with your Call Agent setup.

Introduction