Managing Bookings

Everything you do day to day with bookings happens on the calendar itself: moving them, updating them, and adding new ones. Here's how each task works.

Reschedule a booking

1. Open Calendar.
2. Grab the booking and drag it to its new day or time.

That's it. Your customer gets a text and an email with the new time automatically, so there's no follow-up call to make.

Change a booking's status

1. Tap the booking to open its details.
2. Pick the new status: Pending, Confirmed, or Cancelled.

When you confirm or cancel, the customer is told by SMS and email straight away. Confirming a booking also lines up their appointment reminders.

Edit a booking's details

1. Tap the booking to open its details.
2. Change what you need and save.

Every change is recorded in the booking's activity log, so you can always look back at what happened and when.

Add a walk-in or phone booking

1. Press and hold an empty slot on the calendar, or tap Add appointment.
2. Jot down what you've got: a title, time, name, phone, email, or a note. Every field is optional.
3. Save.
4. You can edit the details after you create the appointment.

The booking lands on your calendar straight away, and it gets the same reminders and notifications as your online bookings.

Support

Contact Avenue support at info@avenue2.au if you need help managing your bookings.