Notifications & Reminders
The texts and emails Avenue sends your customers automatically
Notifications & Reminders
Once the Calendar is on, Avenue handles most of the customer messaging around a booking for you. Here's exactly what goes out, and when.
When you change a booking
- Reschedule: the moment you move a booking, the customer gets a text and an email with the new time.
- Confirm: the customer is told by SMS and email straight away.
- Cancel: the reminders are stopped immediately and the customer is told by SMS and email straight away.
Before the appointment
Confirming a booking lines up two reminders, each sent by both text and email:
- 24 hours before the appointment
- 1 hour before the appointment
If the booking moves, the reminders re-time themselves to the new slot. If it's cancelled, they don't send at all.
After the job
A few days after the appointment, Avenue sends the customer a Google review request on your behalf. It goes out about 5 days after the booked time, so the job is fresh but not raw.
Service follow-ups
For services that come around on a schedule, Avenue can send a follow-up reminder 6 or 12 months after the booking, so your customers come back when they're due. These are switched on per service. Email us if you'd like them set up for yours.
- Emails go out under your business name, so it reads as you, not us.
- Customers who unsubscribe from your messages stop receiving them automatically.
- A reminder never sends after its appointment time has passed.
Support
Contact Avenue support at info@avenue2.au if you have questions about what your customers receive.