Personal Mobile
Set up call diversion from your personal mobile to Avenue Call Agent
Personal Mobile Setup
This guide is for setting up call diversion from a personal mobile number (typically starting with 04) to your Avenue Call Agent using manual dial codes.
Prerequisites
- Your Avenue Call Agent phone number (e.g.,
07 1234 5678) - Your personal mobile phone
Dial Codes
Use these codes from your mobile phone's dialler to set up call diversion. Replace [ai-number] with your Avenue Call Agent number (no spaces).
Enable Call Diversion
| Diversion Type | Dial Code | When It Activates |
|---|---|---|
| Busy | *67*[ai-number]# | When you're on another call |
| No Answer | *61*[ai-number]# | When you don't pick up |
| Unreachable | *62*[ai-number]# | When phone is off or out of coverage |
| Unconditional | *21*[ai-number]# | All calls (use for holidays) |
Disable Call Diversion
| Diversion Type | Dial Code |
|---|---|
| Busy | #67# |
| No Answer | #61# |
| Unreachable | #62# |
| Unconditional | #21# |
| All diversions | #002# |
Step-by-Step Example
If your Avenue Call Agent number is 07 1234 5678, here's how to set up each diversion type:
1. Forward When Busy
When you're already on a call, forward incoming calls to Avenue:
*67*0712345678#Open your phone's dialler, type the code above, and press call. You'll hear a confirmation tone or see a message.
2. Forward When No Answer
When you don't answer within ~20 seconds, forward to Avenue:
*61*0712345678#3. Forward When Unreachable
When your phone is switched off or out of coverage, forward to Avenue:
*62*0712345678#Recommended Setup
For most businesses, we recommend enabling all three conditional diversions (busy, no answer, unreachable). This ensures Avenue catches calls whenever you're unavailable while still letting you answer when you can.
Complete Setup (All Three)
To set up all conditional diversions at once, dial each code in sequence:
*67*0712345678#*61*0712345678#*62*0712345678#You should receive a confirmation after each code.
Disabling Diversion
To disable all call diversions and return to normal:
#002#Or disable individually using the codes in the table above.
Checking Current Settings
To check your current call diversion settings:
| Check | Dial Code |
|---|---|
| All diversions | *#002# |
| Busy | *#67# |
| No Answer | *#61# |
| Unreachable | *#62# |
| Unconditional | *#21# |
Support
Contact Avenue support at info@avenue2.au if you need assistance with your setup.